Dear Mr. Ranney,
RE: Case Number 12189647
Thank you for your email to Delta Air Lines regarding your upcoming
travel to Wisconsin. We regret any inconvenience caused.
Our employees receive extensive, careful training to ensure they deliver
consistent and correct assistance to our valued customers. We know how
essential it is to receive clear and accurate information, and I
apologize you were disappointed with the way our representative handled
your situation. It is unfortunate that you didn't receive the high level
of service we strive to offer, and we'll continue to do everything we
can to improve in this area.
Additionally, our goal is to provide the highest possible standard of
service in all areas of our operation, and we regret that we did not
meet your expectations on this occasion. We monitor performance
throughout our company, and your comments have been forwarded to the
department concerned.
We appreciate the opportunity to review your concerns and hope your trip
is pleasant in every respect.
Sincerely,
James Tiffany
Online Customer Support Desk
http://www.delta.com
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